Privacy Policy

Privacy Policy

Last Updated: October 5, 2026

At NINOS, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or shop through our website.

We only use your information as necessary to provide our services, process your orders, and improve your experience with NINOS.

1. Information We Collect

We may collect different types of information depending on how you use our website and the services you request.

Information You Provide to Us

When you create an account, place an order, contact us, or subscribe to our communications, we may collect information such as:

  • Your name.
  • Phone number.
  • Email address.
  • Shipping and billing address.
  • Account information, if you create an account on our website.
  • Order details and products purchased.
  • Information provided when contacting customer service.
  • Information related to returns or exchanges.
  • Your communication and marketing preferences.

Payment Information

When you choose an electronic payment method, your payment information may be processed by the payment service provider used to complete your transaction.

NINOS does not intend to store your full bank card details on its own systems. Payment information may also be subject to the privacy and security policies of the selected payment service provider.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

  • Internet Protocol (IP) address.
  • Device type, browser, and operating system.
  • Pages you visit on our website.
  • Date and time of your visit.
  • Time spent on the website.
  • The source of your visit.
  • How you interact with our website and its features.
  • Technical information used to identify errors and improve website performance.

Some of this information may be collected using cookies and similar technologies.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Creating and managing your account.
  • Receiving and processing your orders.
  • Confirming orders and providing order updates.
  • Preparing, shipping, and delivering your purchases.
  • Processing payments and refunds.
  • Managing returns and exchanges.
  • Providing customer service and responding to your questions or complaints.
  • Improving our website, shopping experience, and services.
  • Analyzing website performance and usage.
  • Detecting and preventing fraudulent or unauthorized activities.
  • Protecting our website and customers.
  • Sending offers, news, and marketing communications where permitted.
  • Complying with legal and regulatory requirements.
  • Protecting the rights of NINOS, our customers, and website users.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or where the required consent has been obtained.

3. Sharing Information with Service Providers

We may share the necessary amount of your information with trusted service providers that help us operate our website and provide our services, including:

  • Shipping and delivery companies.
  • Electronic payment service providers.
  • E-commerce, hosting, and technical infrastructure providers.
  • Email, messaging, and notification providers.
  • Customer service and order management providers.
  • Analytics and website performance providers.
  • Marketing and digital advertising providers, where applicable.
  • Technical and professional service providers that help us operate and secure our systems.

We only share information that is reasonably necessary for these providers to perform the relevant services.

We may also disclose your information when required by law, in response to a request from a competent judicial, regulatory, or governmental authority, or where necessary to protect our legal rights.

4. Shipping and Delivery

To prepare and deliver your order, we may share the necessary information with the relevant shipping or delivery provider, including:

  • Your name.
  • Phone number.
  • Delivery address.
  • Order details required for delivery.
  • The amount to be collected where Cash on Delivery is selected.

This information is used to complete the shipping and delivery process and related services.

5. Payment Services

When you use electronic payment, installment services, or another available payment method, your payment information is processed through the selected payment service provider.

Your information may therefore also be subject to the privacy policy and terms of the relevant payment provider.

We only share the information necessary to complete and verify the transaction and manage any related refund.

6. Cookies

The NINOS website uses cookies and similar technologies to help operate the website and improve your shopping experience.

We may use cookies for purposes including:

  • Operating essential website features and the shopping cart.
  • Remembering certain choices and preferences.
  • Maintaining login sessions.
  • Analyzing website performance and usage.
  • Understanding how visitors interact with our website.
  • Measuring marketing and advertising campaign performance.
  • Personalizing certain content or advertising where applicable.

You may control cookies through your browser settings or through any cookie management tools available on the website.

Disabling certain cookies may affect the functionality of some parts of the website or your shopping experience.

7. Analytics and Advertising Services

We may use third-party tools and services to understand how our website is used, measure campaign performance, and improve the customer experience.

These services may include tools provided by Google, Meta, or other service providers that we may use from time to time.

These providers may use cookies, device identifiers, or similar technologies. Their processing of information is also subject to their own privacy policies.

8. Marketing Communications

If you subscribe to or agree to receive marketing communications from us, we may send you:

  • Offers and discounts.
  • News about new products and collections.
  • Special campaigns and promotions.
  • NINOS news and updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing messages will not prevent us from sending essential communications related to your orders, account, or services you have requested.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable legal, accounting, or operational requirements.

We may need to keep certain information for purposes such as:

  • Completing orders and transactions.
  • Managing returns, exchanges, and refunds.
  • Complying with legal and accounting obligations.
  • Handling disputes or claims.
  • Preventing fraud or misuse of our services.

Once there is no longer a legitimate need to retain the information, it may be deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.

10. Data Security

We use reasonable technical and organizational measures to help protect your personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

This includes the use of secure communication methods when information is transmitted through our website, together with appropriate safeguards used by our systems and service providers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Processing Information Outside Egypt

Some of the technical services used to operate our website may rely on service providers or systems that operate or store information in other countries.

In such cases, certain personal information may be processed outside Egypt where necessary to provide the relevant service, subject to applicable legal requirements and safeguards.

12. Children's Privacy

NINOS specializes in children's clothing and products. However, online shopping, account creation, and order placement on our website are intended for adults, including parents and legal guardians.

We do not intentionally seek to collect personal information directly from children without an appropriate legal basis or required consent.

If you are a parent or guardian and believe that a child has provided us with personal information inappropriately, please contact us so that we can take the appropriate action.

13. Your Rights

Subject to applicable laws and requirements, you may have the right to request:

  • Information about the personal data we hold about you.
  • Access to your personal information.
  • Correction or updating of inaccurate or incomplete information.
  • Deletion of your information where legally permitted.
  • Withdrawal of consent for certain types of processing.
  • Objection to or restriction of certain uses of your information where available.
  • Unsubscription from marketing communications.

We may need to verify your identity before processing certain requests in order to protect your information against unauthorized access.

In some cases, we may be required to retain certain information where necessary to comply with legal, contractual, accounting, or regulatory obligations.

14. Third-Party Links

Our website may contain links to websites, platforms, or services operated by third parties.

NINOS does not control the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or applicable legal and regulatory requirements.

Any updated version will be published on this page together with an updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about any changes.

16. Contact Us

If you have any questions about this Privacy Policy, how we use your information, or if you would like to make a request regarding your personal data, we are happy to help.

Email: hello@ninoskids.com

NINOS Kids Wear